{"id":121,"date":"2026-07-13T12:00:27","date_gmt":"2026-07-13T04:00:27","guid":{"rendered":"https:\/\/progravercreative.store\/?page_id=121"},"modified":"2026-07-13T12:03:25","modified_gmt":"2026-07-13T04:03:25","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/progravercreative.store\/index.php\/cancellation-refund-policy\/","title":{"rendered":"Cancellation &amp; Refund Policy"},"content":{"rendered":"\n<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>Cancellation &amp; Refund Policy | PROGRAVER LTD<\/title>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Parisienne&#038;family=Inter:wght@300;400;500;600&#038;display=swap\" rel=\"stylesheet\">\n<style>\n.cancelrefund-global-wrapper {\n  width: 100%;\n  min-height: 100vh;\n  background: #020609;\n  padding: 100px 16px;\n  position: relative;\n  overflow-x: hidden;\n  font-family: 'Inter', sans-serif;\n  color: #c9d1d9;\n  line-height: 1.9;\n}\n.cancelrefund-global-wrapper::before {\n  content: \"\";\n  position: fixed;\n  top: 0;\n  left: 0;\n  width: 100%;\n  height: 100%;\n  background: \n    radial-gradient(circle at 10% 20%, rgba(0,212,210,0.14), transparent 50%),\n    radial-gradient(circle at 90% 10%, rgba(0,212,210,0.08), transparent 45%),\n    radial-gradient(circle at 50% 90%, rgba(0,212,210,0.06), transparent 50%);\n  animation: slowBreath 12s ease-in-out infinite alternate;\n  z-index: 1;\n  pointer-events: none;\n}\n@keyframes slowBreath {\n  0% { opacity: 0.5; transform: scale(1); }\n  100% { opacity: 0.9; transform: scale(1.06); }\n}\n.cancelrefund-main-box {\n  max-width: 960px;\n  margin: 0 auto;\n  position: relative;\n  z-index: 2;\n  background: rgba(15, 20, 26, 0.72);\n  backdrop-filter: blur(24px) saturate(140%);\n  -webkit-backdrop-filter: blur(24px) saturate(140%);\n  border: 1px solid rgba(0,212,210,0.18);\n  border-radius: 24px;\n  padding: 70px 60px;\n  transition: all 0.5s ease;\n}\n.cancelrefund-main-box:hover {\n  border-color: rgba(0,212,210,0.45);\n  box-shadow: 0 25px 90px rgba(0,212,210,0.18), 0 0 50px rgba(0,212,210,0.06) inset;\n}\n.cancelrefund-main-title {\n  font-family: 'Parisienne', cursive;\n  font-size: 52px;\n  text-align: center;\n  color: #00D4D2;\n  margin: 0 0 48px;\n  letter-spacing: 2px;\n  transition: all 0.3s ease;\n}\n.cancelrefund-main-title:hover {\n  text-shadow: 0 0 25px rgba(0,212,210,0.65);\n}\n.cancelrefund-section-title {\n  font-family: 'Parisienne', cursive;\n  font-size: 28px;\n  color: #00D4D2;\n  margin: 45px 0 18px;\n  padding-left: 14px;\n  border-left: 3px solid rgba(0,212,210,0.25);\n  transition: all 0.3s ease;\n}\n.cancelrefund-section-title:hover {\n  border-left-color: #00D4D2;\n  padding-left: 20px;\n  text-shadow: 0 0 12px rgba(0,212,210,0.35);\n}\n.cancelrefund-text {\n  font-size: 16px;\n  margin: 0 0 22px;\n  transition: color 0.3s ease, transform 0.3s ease;\n}\n.cancelrefund-text:hover {\n  color: #ffffff;\n  transform: translateX(4px);\n}\n.cancelrefund-footer-block {\n  margin-top: 60px;\n  padding-top: 35px;\n  border-top: 1px solid rgba(0,212,210,0.22);\n  text-align: center;\n  transition: border-color 0.3s ease;\n}\n.cancelrefund-footer-block:hover {\n  border-top-color: rgba(0,212,210,0.55);\n}\n.cancelrefund-footer-block p {\n  font-size: 15px;\n  color: #a0a8b3;\n  margin: 6px 0;\n}\n.cancelrefund-highlight {\n  color: #00D4D2;\n  font-weight: 500;\n}\n.fade-animate {\n  opacity: 0;\n  transform: translateY(24px);\n  animation: fadeUp 0.7s ease forwards;\n}\n@keyframes fadeUp {\n  to {\n    opacity: 1;\n    transform: translateY(0);\n  }\n}\n.fade-animate:nth-of-type(1) { animation-delay: 0.1s; }\n.fade-animate:nth-of-type(2) { animation-delay: 0.2s; }\n.fade-animate:nth-of-type(3) { animation-delay: 0.3s; }\n.fade-animate:nth-of-type(4) { animation-delay: 0.4s; }\n.fade-animate:nth-of-type(5) { animation-delay: 0.5s; }\n.fade-animate:nth-of-type(6) { animation-delay: 0.6s; }\n.fade-animate:nth-of-type(7) { animation-delay: 0.7s; }\n@media (max-width: 768px) {\n  .cancelrefund-main-box {\n    padding: 40px 24px;\n  }\n  .cancelrefund-main-title {\n    font-size: 38px;\n  }\n  .cancelrefund-section-title {\n    font-size: 24px;\n  }\n}\n<\/style>\n<\/head>\n<body>\n<div class=\"cancelrefund-global-wrapper\">\n  <div class=\"cancelrefund-main-box\">\n    <h1 class=\"cancelrefund-main-title fade-animate\">Cancellation &amp; Refund Policy<\/h1>\n\n    <h2 class=\"cancelrefund-section-title fade-animate\">1. Policy General Rules<\/h2>\n    <p class=\"cancelrefund-text fade-animate\">Due to the fully customised, tailor-made nature of our brand design and gift set production services, order cancellation and refund eligibility is strictly divided according to the actual order progress. Refunds are not universal and only apply to specific unfinished order stages. This policy clearly defines refundable stages, non-refundable stages, fixed refund ratios, after-sales scope and full liability disclaimers to ensure standardized service settlement.<\/p>\n\n    <h2 class=\"cancelrefund-section-title fade-animate\">2. Full Refund &amp; Cancellable Stage (Payment Completed, Unreviewed &amp; Unstarted)<\/h2>\n    <p class=\"cancelrefund-text fade-animate\"><span class=\"cancelrefund-highlight\">FULL REFUND ELIGIBLE:<\/span> After customer payment, if the order has not been manually reviewed, no designer has been assigned, and no design work has been initiated, customers may cancel the order and obtain a <span class=\"cancelrefund-highlight\">100% full refund<\/span> with no service fee deduction.<\/p>\n    <p class=\"cancelrefund-text fade-animate\">Once approved, full refunds will be processed and completed within <span class=\"cancelrefund-highlight\">7\u201310 working days<\/span> from the date of valid cancellation application.<\/p>\n\n    <h2 class=\"cancelrefund-section-title fade-animate\">3. Partial Refund &amp; Fixed Ratio Rules (Reviewed \/ Design In Progress)<\/h2>\n    <p class=\"cancelrefund-text fade-animate\"><span class=\"cancelrefund-highlight\">PARTIAL REFUND ELIGIBLE (CLEAR FIXED RATIOS):<\/span> After the order passes manual review or enters formal design production, manpower scheduling, creative drafting and project resources have already been consumed. Orders in this stage support cancellation with fixed proportional refunds as below:<\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Review passed &amp; design preparation stage (0%\u201330% progress): <span class=\"cancelrefund-highlight\">70% refund<\/span><\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Preliminary draft sketch &amp; layout completed (30%\u201360% progress): <span class=\"cancelrefund-highlight\">40% refund<\/span><\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Nearly final draft completed (60%\u201390% progress): <span class=\"cancelrefund-highlight\">15% refund<\/span><\/p>\n    <p class=\"cancelrefund-text fade-animate\">All progress judgements are based on actual designer output and official project records. After partial refund confirmation, the fund will be returned within <span class=\"cancelrefund-highlight\">10\u201314 working days<\/span>.<\/p>\n\n    <h2 class=\"cancelrefund-section-title fade-animate\">4. Non-Cancellable &amp; Non-Refundable Stage (Finalized &amp; Production Started)<\/h2>\n    <p class=\"cancelrefund-text fade-animate\"><span class=\"cancelrefund-highlight\">NO CANCELLATION, NO REFUND, NO EXCEPTIONS:<\/span> Once the customer confirms the final design draft, locks the print file, and the order enters formal mass production, material procurement, printing and packaging procedures begin immediately. At this stage, the order is completely non-cancellable and non-refundable.<\/p>\n    <p class=\"cancelrefund-text fade-animate\">No subjective reason, temporary plan change or personal dissatisfaction will be accepted for cancellation or refund application after production starts.<\/p>\n\n    <h2 class=\"cancelrefund-section-title fade-animate\">5. Qualified After-Sales &amp; Refundable Scenarios<\/h2>\n    <p class=\"cancelrefund-text fade-animate\">We do not support unconditional refunds. Only the following official company-side quality issues are eligible for after-sales solution verification:<\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Production printing errors caused by our team<\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Obvious craftsmanship defects or missing items confirmed by internal quality inspection<\/p>\n    <p class=\"cancelrefund-text fade-animate\">For verified company liability issues, we provide targeted remedies including remanufacturing, supplementary delivery or partial compensation. Cash refund will only be considered if remediation is not feasible. All qualified refunds will be completed within <span class=\"cancelrefund-highlight\">10\u201314 working days<\/span>.<\/p>\n\n    <h2 class=\"cancelrefund-section-title fade-animate\">6. Strict Non-Refundable Scenarios<\/h2>\n    <p class=\"cancelrefund-text fade-animate\">The following situations are <span class=\"cancelrefund-highlight\">definitely non-refundable and non-cancellable<\/span>:<\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Subjective aesthetic dissatisfaction, personal preference changes, or customer plan adjustments<\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Errors, blurriness or incorrect content caused by customer-provided LOGO, brand files and text materials<\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Minor colour difference, tiny position deviation and normal printing tolerance within industrial standards<\/p>\n    <p class=\"cancelrefund-text fade-animate\">&#8211; Damages caused by customer use, improper storage or manual handling after delivery<\/p>\n\n    <h2 class=\"cancelrefund-section-title fade-animate\">7. Liability Disclaimer Clause<\/h2>\n    <p class=\"cancelrefund-text fade-animate\">All custom design services consume exclusive designer manpower and creative resources. Any cancellation during the design process will generate irreversible labour costs. The fixed proportional refund ratio formulated in this policy is based on actual industry labour cost standards and final project investment.<\/p>\n    <p class=\"cancelrefund-text fade-animate\">The company reserves the final right of progress judgment for all partial refund cases. No repeated dispute or refund appeal will be accepted for confirmed proportional results.<\/p>\n    <p class=\"cancelrefund-text fade-animate\">Force majeure factors, regional policy changes, logistics abnormalities and external objective factors do not qualify customers for free cancellation or extra refund compensation.<\/p>\n\n    <div class=\"cancelrefund-footer-block fade-animate\">\n      <p><strong>PROGRAVER LTD<\/strong><\/p>\n      <p>128 City Road, London, United Kingdom, EC1V 2NX<\/p>\n      <p>support@progravercreative.store<\/p>\n      <p>+44 122 048 2618<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation &amp; Refund Policy | PROGRAVER LTD Cancel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-121","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/progravercreative.store\/index.php\/wp-json\/wp\/v2\/pages\/121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/progravercreative.store\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/progravercreative.store\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/progravercreative.store\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/progravercreative.store\/index.php\/wp-json\/wp\/v2\/comments?post=121"}],"version-history":[{"count":2,"href":"https:\/\/progravercreative.store\/index.php\/wp-json\/wp\/v2\/pages\/121\/revisions"}],"predecessor-version":[{"id":137,"href":"https:\/\/progravercreative.store\/index.php\/wp-json\/wp\/v2\/pages\/121\/revisions\/137"}],"wp:attachment":[{"href":"https:\/\/progravercreative.store\/index.php\/wp-json\/wp\/v2\/media?parent=121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}