Cancellation & Refund Policy

1. Policy General Rules

Due to the fully customised, tailor-made nature of our brand design and gift set production services, order cancellation and refund eligibility is strictly divided according to the actual order progress. Refunds are not universal and only apply to specific unfinished order stages. This policy clearly defines refundable stages, non-refundable stages, fixed refund ratios, after-sales scope and full liability disclaimers to ensure standardized service settlement.

2. Full Refund & Cancellable Stage (Payment Completed, Unreviewed & Unstarted)

FULL REFUND ELIGIBLE: After customer payment, if the order has not been manually reviewed, no designer has been assigned, and no design work has been initiated, customers may cancel the order and obtain a 100% full refund with no service fee deduction.

Once approved, full refunds will be processed and completed within 7–10 working days from the date of valid cancellation application.

3. Partial Refund & Fixed Ratio Rules (Reviewed / Design In Progress)

PARTIAL REFUND ELIGIBLE (CLEAR FIXED RATIOS): After the order passes manual review or enters formal design production, manpower scheduling, creative drafting and project resources have already been consumed. Orders in this stage support cancellation with fixed proportional refunds as below:

– Review passed & design preparation stage (0%–30% progress): 70% refund

– Preliminary draft sketch & layout completed (30%–60% progress): 40% refund

– Nearly final draft completed (60%–90% progress): 15% refund

All progress judgements are based on actual designer output and official project records. After partial refund confirmation, the fund will be returned within 10–14 working days.

4. Non-Cancellable & Non-Refundable Stage (Finalized & Production Started)

NO CANCELLATION, NO REFUND, NO EXCEPTIONS: Once the customer confirms the final design draft, locks the print file, and the order enters formal mass production, material procurement, printing and packaging procedures begin immediately. At this stage, the order is completely non-cancellable and non-refundable.

No subjective reason, temporary plan change or personal dissatisfaction will be accepted for cancellation or refund application after production starts.

5. Qualified After-Sales & Refundable Scenarios

We do not support unconditional refunds. Only the following official company-side quality issues are eligible for after-sales solution verification:

– Production printing errors caused by our team

– Obvious craftsmanship defects or missing items confirmed by internal quality inspection

For verified company liability issues, we provide targeted remedies including remanufacturing, supplementary delivery or partial compensation. Cash refund will only be considered if remediation is not feasible. All qualified refunds will be completed within 10–14 working days.

6. Strict Non-Refundable Scenarios

The following situations are definitely non-refundable and non-cancellable:

– Subjective aesthetic dissatisfaction, personal preference changes, or customer plan adjustments

– Errors, blurriness or incorrect content caused by customer-provided LOGO, brand files and text materials

– Minor colour difference, tiny position deviation and normal printing tolerance within industrial standards

– Damages caused by customer use, improper storage or manual handling after delivery

7. Liability Disclaimer Clause

All custom design services consume exclusive designer manpower and creative resources. Any cancellation during the design process will generate irreversible labour costs. The fixed proportional refund ratio formulated in this policy is based on actual industry labour cost standards and final project investment.

The company reserves the final right of progress judgment for all partial refund cases. No repeated dispute or refund appeal will be accepted for confirmed proportional results.

Force majeure factors, regional policy changes, logistics abnormalities and external objective factors do not qualify customers for free cancellation or extra refund compensation.