Privacy Policy

1. Policy Scope and Effective Date

This Privacy Policy is effective immediately and applies to all visitors, users, and customers accessing the PROGRAVER LTD website, services, and related communication channels. It covers all interactions including browsing, enquiries, service orders, custom design requests, deliveries, and after-sales support. This policy remains in effect for as long as the user continues to use our services, and for the duration of any active or completed business relationship.

2. Information We Collect

We only collect information that is necessary to deliver our design and production services. This includes your name, email address, contact phone number, delivery address, project requirements, order details, and any additional information you voluntarily provide during communication. We do not request or store unnecessary sensitive data such as identification documents, financial account details, or unrelated personal information.

3. How We Use Your Information

Your information is used solely for internal service purposes, including order confirmation, design communication, production progress updates, delivery arrangement, after-sales support, and service improvement. We will never sell, rent, or commercially transfer your personal data to third parties without your explicit consent, except when required by law, regulation, or official legal procedure.

4. Data Retention Period

Completed order data, project records, and customer communication history will be retained for 36 months after the final delivery or order closure. This period allows us to handle after-sales requests, verify service history, and resolve any potential disputes. Non-essential consultation records and inactive user data will be automatically cleared 24 months after the last recorded interaction.

5. User Data Rights

You have the right to request access to your personal data, correct inaccurate information, or request deletion of your personal data within the limits of our data retention policy. All such requests will be reviewed manually by our team. We will respond to valid requests within 7 working days and may require verification of your identity before processing any data-related action.

6. Cookie and Tracking Technologies

This website uses basic technical cookies to improve browsing stability, optimize page performance, and remember basic user preferences. These cookies do not collect personal identification data, do not monitor user behaviour across external platforms, and are used only to support normal website functionality. By continuing to use the website, you agree to the use of these minimal technical cookies.

7. Data Security Measures

We apply encrypted storage, restricted database access, and internal authority controls to protect user data. Only authorised personnel within PROGRAVER LTD, who require access for service and administrative purposes, may view relevant order and customer information. Internal access is subject to verification, and unauthorised data extraction or disclosure is strictly prohibited.

8. Policy Updates

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with an indication of the revised effective date. Continued use of our website and services after publication constitutes acceptance of the updated terms.